SHIPPING & RETURNS POLICY

Last Updated: [09/01/2025]

Thank you for shopping at Moroccan Brocade. This Shipping & Returns Policy outlines our shipping procedures and return guidelines.

1. Shipping
* Order Processing Time: Most orders are processed within [Number] business days. Processing time may be longer during peak seasons or for custom-made items.
* Shipping Methods: We ship via [List your shipping carriers, e.g., USPS, UPS, FedEx, etc.]. Shipping options and estimated delivery times will be displayed at checkout.
* Shipping Costs: Shipping costs are calculated based on the weight of your order and your shipping address. Shipping costs will be displayed at checkout.
* International Shipping: We may offer international shipping to select countries. Please check our shipping options at checkout for availability. Customs duties and taxes are the responsibility of the buyer.
* Tracking Your Order: Once your order has shipped, you will receive a confirmation email with tracking information.
* Delivery Times: Estimated delivery times are not guaranteed. We are not responsible for any shipping delays caused by our shipping carriers, customs, or other unforeseen circumstances.

2. Returns
* Return Eligibility: We accept returns on most unused and unopened items within [Number] days of the date of delivery. Certain items, such as custom-made products, may not be eligible for return.
* How to Initiate a Return: To initiate a return, please contact our customer service team at contact@moroccanbrocade.net with your order number and reason for the return.
* Return Shipping: Return shipping costs are the responsibility of the buyer, unless the product is defective or we made an error in shipping your order.
* Return Packaging: Returned items must be in their original condition, including all original packaging and tags. Please ensure the items are securely packaged to prevent damage during shipping.
* Return Inspection and Approval: Upon receipt of your return, we will inspect the items to ensure they meet our return guidelines. Once your return has been approved, we will process your refund.
* Refunds: Refunds will be issued to the original payment method. Please allow [Number] business days for the refund to process.

3. Exchanges
* Exchange Eligibility: We accept exchanges on most unused and unopened items within [Number] days of the date of delivery. Certain items, such as custom-made products, may not be eligible for exchange.
* How to Initiate an Exchange: To initiate an exchange, please contact our customer service team at contact@moroccanbrocade.net with your order number and reason for the exchange.
* Exchange Shipping: Shipping costs for exchanges are the responsibility of the buyer, unless the product is defective or we made an error in shipping your order.
* Exchange Procedure: After you’ve been approved for an exchange, you will need to send back the original item, and we will send the replacement once the original has been received and inspected.

4. Damaged or Defective Products
* Damaged or defective products are eligible for returns or exchanges at our expense. Please contact our customer service team at contact@moroccanbrocade.net within [Number] days of delivery to report any damaged or defective products. We may require photographic evidence to verify the damage or defect.

5. Cancellations
* You may be able to cancel your order if it has not yet shipped. Please contact our customer service team at contact@moroccanbrocade.net immediately to request a cancellation. Once the order is shipped, the normal return policy applies.

6. Contact Us
If you have any questions about this Shipping & Returns Policy, please contact us at: contact@moroccanbrocade.net Or +212663318830 Or 48 Rue Naciria, Tangier, Morocco 90000.